Purchase Anytime Credits

On-demand service. Use them when the time is right.

When it comes to getting work done on your site or just booking a call, I work on the basis of Anytime Credits. While there are some pre-packaged services for certain things that are repeated and built often, credits makes things simpler.

Use of credits provides clients with flexibility. Not everything easily fits into a full project. Often, the work that needs to be done can’t be fully predicted upfront.

Credits mean we can avoid that hassle. It saves a lot of time and money, too. It allows you to “pay as you go” for ongoing work.

Credits are bought upfront… with upfront pricing. They go onto your account. And they are deducted as you use them. On your terms and on your timeline.

Here’s the “big idea” about Anytime Credits…

  • Credits can be used to book technical services, a strategy call, or an implementation session. Your call…. and you can mix and match as you need.
  • Credits are equivalent to roughly an hour of time. Either development work or a 1-hour call.
  • They’re called “Anytime Credits” because you can use them anytime. They do not expire, so you don’t need to feel rushed.
  • Credits stay on your account and are debited when used.
  • You’ll have a record inside your account to know where credits were used.
  • You can purchase Anytime Credits even without being on a Concierge subscription plan, but Concierge clients do receive automatic discounts depending on their plan.

Credit Packages

Credits are bought in packages. Buy just one at a time, or buy several at a time for a cost savings. You decide.

Normal Rate:

$140

Concierge Core:

$112

Concierge Platinum:

$98

Normal Rate:

$375

Concierge Core:

$300

Concierge Platinum:

$262.50

Normal Rate:

$600

Concierge Core:

$480

Concierge Platinum:

$420

Normal Rate:

$1,150

Concierge Core:

$920

Concierge Platinum:

$805

Add Credits To Your Account Learn More About Concierge

Quick Questions Answered…

No. As of now, credits do not expire on your account. So you are able to purchase them and use them immediately… or 6 months from now. They’ll still be there.

Concierge service includes certain core services each month and ongoing. But, for extended development work on your site or to book calls, Concierge clients use Anytime Credits.

Clients on the Concierge Platinum plan get a certain amount of time each month toward development work, edits, or even to book calls. In those cases, no credits are needed. But, once time spent goes past the allotted time on the plan for the month, credits will be needed.

We will refund only unused credits within 30 days. Once services have been performed and a credit debited, there are no refunds for those credits. And we do not offer refunds past 30 days because, frankly, it really messes up the accounting.

When it comes to hands-on work on your site, a credit is equivalent to roughly an hour of dedicated focus on your site. But, certainly, some tasks don’t take an hour. Plus, I’m pretty fast at things so sometimes things just don’t take an hour. So, what I do is keep a log of partial time. And we’ll only make a debit when we have reached the full hour.

Example: Let’s say a task takes only 15 minutes. I’ll log it in my records. Then, a few days later, another task takes 45 minutes. At that time, the full debit will be made from your account to include both sessions.